At FiberGone ("we," "us," or "our"), we value your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, purchase our products, contact our customer service team, or interact with our online services.
 

Our website is currently built using Wix, and our online store may utilize Shopify for e-commerce transactions.

By using our website, you acknowledge the data practices described in this Privacy Policy. Where required by law, we will request your consent before collecting or processing certain information.
 

2. Information We Collect

We may collect personal information in the following categories.
 

A. Personal Identification Information

When you place an order, contact us, or subscribe to communications, we may collect:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Company or business name, if applicable
   

B. Order and Transaction Information

When you purchase FiberGone products, we may collect:

• Products purchased

• Order numbers

• Purchase dates

• Transaction amounts

• Payment status

• Shipping and delivery information

• Return and refund requests
   

Payments may be processed through Shopify or other authorized payment providers.

We do not intentionally collect or store complete credit card numbers or security codes on our own website servers. Payment information is handled by the applicable payment processor according to its security and privacy practices.
 

C. Website Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Time spent on the website

• Referring websites

• General geographic location derived from technical information

• Website interactions and navigation activity
   

This information helps us understand website performance, improve usability, and maintain security.

D. Customer Communications

If you contact FiberGone through email, website forms, or customer service channels, we may retain your messages and related information to respond to inquiries and maintain customer service records.
 

3. How We Use Your Information

FiberGone may use personal information to:

• Process and fulfill customer orders.

• Confirm purchases and provide receipts.

• Arrange shipping and delivery.

• Process returns, exchanges, and refunds.

• Respond to customer questions and product concerns.

• Provide customer service and technical support.

• Improve website performance and customer experience.

• Detect fraudulent transactions and unauthorized activity.

• Maintain business records and comply with legal obligations.

• Send promotional communications when permitted by law.

• Analyze product interest and sales performance.

We use personal information only for legitimate business purposes and as otherwise permitted by applicable law.
 

4. Online Store and Payment Processing

FiberGone may use Shopify to provide online shopping, checkout, order management, and payment processing services.

When customers place orders, relevant personal information may be processed by Shopify and its associated service providers.

This information may include customer contact details, shipping addresses, order history, transaction information, and payment-related data.

Shopify's processing of personal information is subject to its applicable privacy notices and contractual arrangements.

Customers are encouraged to review Shopify's privacy information at:

https://www.shopify.com/legal/privacy

FiberGone remains responsible for its own collection, use, and disclosure of customer information as required by applicable law.
 

5. Website Hosting Through Wix

Our website is created and hosted using Wix.

Wix may process certain technical and personal information necessary to provide website hosting, security, forms, and other website features.

Depending on the services enabled, this information may include IP addresses, device information, website activity, and information submitted through contact forms.

For additional information about Wix's privacy practices, please visit:

https://www.wix.com/about/privacy
 

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support website functionality and improve the browsing experience.

These technologies may include:

Essential Cookies

Used to support core website functions, security, shopping carts, and checkout processes.

Analytics Cookies

Used to understand how visitors interact with our website and identify opportunities for improvement.
 

Marketing Cookies

If enabled, these may be used to measure advertising performance, understand visitor interests, and deliver relevant promotional content.

Some cookies may be placed by third-party services such as Wix, Shopify, or analytics and advertising providers.

Where required by applicable law, visitors will be given appropriate choices regarding non-essential cookies and tracking technologies.

You may also manage certain cookie preferences through your browser settings.

Disabling some cookies may affect website functionality.
 

7. Email Marketing and Promotional Communications

FiberGone may offer customers the opportunity to receive promotional emails, product announcements, special offers, and company updates.

We will send marketing communications only as permitted by applicable law.

Customers may unsubscribe from promotional emails by clicking the unsubscribe link included in those messages or contacting FiberGone directly.
 

Unsubscribing from marketing communications will not prevent us from sending necessary transactional messages, including order confirmations, shipping notifications, or customer service responses.

We do not sell customer email lists to third-party email marketers.
 

8. Sharing Personal Information

FiberGone does not sell personal information for money.

We may disclose personal information to trusted service providers when necessary to operate our business.
 

These may include:

• Website hosting providers

• E-commerce and payment processors

• Shipping and delivery companies

• Customer service providers

• Email and marketing platforms

• Website analytics providers

• Accounting and business administration providers

• Professional advisers and legal authorities when appropriate

These service providers receive information relevant to their functions and are subject to applicable contractual and legal requirements.

Certain advertising or analytics activities, if enabled, may constitute a "sale" or "sharing" of personal information under some privacy laws even when no money is exchanged.

FiberGone will provide applicable privacy choices and disclosures if those activities are conducted.
 

9. Data Security

FiberGone takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, alteration, or disclosure.

These measures may include:

• Secure website connections

• Access controls

• Trusted payment processing providers

• Account authentication

• Security monitoring and platform protections

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Customers should take reasonable precautions to protect their own account credentials and personal information.
 

10. Data Retention

FiberGone retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• Order fulfillment and customer service needs

• Accounting and tax requirements

• Legal and regulatory obligations

• Fraud prevention and security

• Warranty, return, or dispute resolution requirements

When personal information is no longer reasonably necessary, we will delete, anonymize, or otherwise securely dispose of it, unless retention is required or permitted by law.

11. California Privacy Rights

FiberGone operates in California and respects privacy rights available to California residents.

Depending on the applicability of California privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act, eligible individuals may have rights to:

• Know what personal information a business collects and how it is used.

• Request access to certain personal information.

• Request correction of inaccurate personal information.

• Request deletion of certain personal information.

• Opt out of the sale or sharing of personal information.

• Limit certain uses and disclosures of sensitive personal information.

• Exercise applicable privacy rights without unlawful discrimination or retaliation.
   

These rights may be subject to legal exceptions and eligibility requirements.

To submit a privacy-related request, please contact:

Email: [Insert Privacy Contact Email]

We may need to verify your identity before processing certain requests.

If FiberGone engages in activities requiring additional California privacy disclosures or opt-out mechanisms, those notices and controls will be made available as required by law.
 

12. Children's Privacy

FiberGone products and online services are intended for general adult consumers and working professionals.

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 without legally required authorization.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete it.

Parents or guardians who believe their child has submitted personal information may contact us using the information provided below.
 

13. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms, or services.

FiberGone is not responsible for the privacy practices or content of independent third-party websites.

We encourage customers to review the privacy policies of websites they visit.
 

14. International Visitors

FiberGone primarily operates in the United States.

If you access our website from another country, your personal information may be processed or stored in the United States or other locations where our service providers operate.

Privacy laws and protections may differ between jurisdictions.

Where applicable, we will comply with relevant legal requirements governing international personal information transfers.
 

15. Your Privacy Choices

Depending on applicable law and the services enabled on our website, you may be able to:

• Unsubscribe from marketing emails.

• Adjust browser cookie settings.

• Change available website cookie preferences.

• Request access to your personal information.

• Request correction or deletion of eligible information.

• Exercise applicable opt-out rights.

To make a privacy-related request, please contact us using the information below.
 

16. Changes to This Privacy Policy

FiberGone may update this Privacy Policy periodically to reflect changes in business operations, website technology, e-commerce services, or legal requirements.

When changes are made, we will update the effective date at the top of this policy.

If required by law, we will provide additional notice or obtain consent before implementing material changes.

We encourage customers to review this page periodically.
 

17. Contact Information

If you have questions about this Privacy Policy or how FiberGone handles personal information, please contact:

Business Name: FiberGone / [Insert Legal Business Entity Name]
 

Website: https://www.fibergone.com

Email: [Insert Customer Service or Privacy Email]

Business Mailing Address: [Insert Business Mailing Address]

We will review and respond to privacy-related inquiries in accordance with applicable law.

FiberGone is committed to protecting customer information and maintaining transparent privacy practices across its website, online store, and business operations.