1. Overview

Welcome to FiberGone. These Terms and Conditions ("Terms") govern your access to and use of our website, www.fibergone.com, and any associated online storefront, products, services, and purchasing features operated by FiberGone ("we," "us," or "our").
 

Our website may be hosted through Wix, while our online store and checkout services may be powered by Shopify. These Terms apply to purchases made through our authorized online sales channels.
 

By accessing our website or placing an order, you agree to these Terms and our applicable policies. If you do not agree, please discontinue use of our website and services.
 

2. Products and Intended Use

FiberGone offers specialty cleansing soap products designed to help remove fiberglass particles from the skin and alleviate discomfort associated with fiberglass exposure.

Our product offerings may include:

• FiberGone 4 oz Soap Bars

• FiberGone 0.25 oz Single-Use Stick Packs

• FiberGone Soap and Stick Pack Combo Boxes

• FiberGone Gravity Dispenser Boxes

• Additional products introduced by FiberGone
   

FiberGone products are intended for external cleansing purposes only.

Important Product Disclaimer:

FiberGone products are cosmetic cleansing products and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
 

Individual experiences and results may vary depending on skin sensitivity, exposure conditions, and product usage.

FiberGone does not guarantee complete removal of fiberglass particles or the elimination of all skin irritation.

Product descriptions and marketing materials are provided for general informational purposes and should not be interpreted as medical advice.
 

3. Product Safety and Skin Sensitivity

Customers are responsible for using FiberGone products according to the instructions and warnings provided on the packaging.
 

For safe use:

• Use externally only.

• Avoid direct contact with eyes.

• Do not ingest.

• Discontinue use if irritation or an adverse skin reaction occurs.

• Keep products out of reach of young children.

• Store products according to packaging instructions.
   

Individuals with known skin sensitivities or allergies should review the product's ingredient list before use.

If you experience persistent or severe skin irritation, seek advice from a qualified healthcare professional.

FiberGone is not a substitute for appropriate personal protective equipment, workplace hygiene procedures, or established occupational safety practices.
 

4. Website Use and Eligibility

By using our website or purchasing products, you represent that you are legally capable of entering into a binding agreement under applicable law or are acting with appropriate parental or guardian authorization.
 

You agree not to:

• Use the website for unlawful or fraudulent purposes.

• Attempt to interfere with website security or functionality.

• Submit false or misleading purchasing information.

• Use automated systems to scrape, disrupt, or improperly access the website.

• Copy or commercially exploit website content without authorization.

FiberGone reserves the right to restrict access or refuse transactions involving suspected fraud, unlawful activity, or violations of these Terms, subject to applicable law.

5. Product Pricing and Availability

All prices displayed on our website are listed in United States Dollars (USD), unless otherwise stated.

FiberGone reserves the right to:

• Update product pricing.

• Modify promotional offers.

• Discontinue or introduce products.

• Correct typographical or pricing errors.

• Limit purchase quantities when reasonably necessary.

Applicable taxes, shipping fees, and other charges will be disclosed during checkout before an order is submitted.

If a material pricing or product listing error is discovered after an order is placed, we may contact the customer to offer the corrected terms or cancel the affected order and issue a refund.

Product availability is subject to inventory levels.

6. Orders and Payment Processing

Online purchases may be processed through Shopify and its supported payment providers.

By placing an order, you agree to provide accurate and complete billing, shipping, and payment information.

An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

FiberGone may decline or cancel an order for legitimate reasons, including suspected fraud, inventory unavailability, or material listing errors.

If payment has already been collected for an order that FiberGone cancels, the applicable amount will be refunded to the original payment method.

Payment transactions are subject to the applicable payment provider's terms and security practices.

FiberGone does not guarantee the uninterrupted availability of third-party payment processing services.

7. Shipping and Delivery

FiberGone will make reasonable efforts to process and ship orders according to the shipping options and estimated timelines displayed during checkout.

Delivery estimates are not guaranteed unless expressly identified as guaranteed.

Shipping delays may occur due to carrier disruptions, weather, holidays, supply chain interruptions, or other circumstances outside our reasonable control.
 

Customers are responsible for providing accurate shipping information.

If an incorrect address is supplied, additional shipping charges may apply when legally permissible.

Customers should contact FiberGone promptly regarding lost, damaged, or missing shipments.

Our separate Shipping Policy, when published, will provide additional information regarding processing times, shipping destinations, fees, and delivery procedures. Nothing in these Terms limits applicable consumer rights concerning delayed, missing, or undelivered orders.

8. Returns, Refunds, and Exchanges

All consumer purchases are subject to our separately published FiberGone Return & Refund Policy.
Under our standard policy:

• Eligible unopened and unused products may be returned within 30 calendar days of delivery.

• Opened or used personal-care products generally cannot be returned for hygiene and safety reasons.

• Defective, damaged, or incorrectly shipped products may qualify for a refund or replacement.

• Standard return shipping costs are generally the customer's responsibility.

• Approved refunds are processed according to the Return & Refund Policy.

Please review our full Return & Refund Policy before purchasing.
 

Nothing in this section limits any non-waivable consumer protection rights or remedies available under applicable law.

9. Wholesale and Distributor Purchases

FiberGone may offer products to authorized wholesale customers, construction supply warehouses, HVAC distributors, insulation suppliers, restoration companies, automotive suppliers, and other commercial buyers.

Wholesale and distributor transactions may be subject to separate written agreements addressing:

• Wholesale pricing and minimum order quantities.

• Payment terms.

• Shipping and freight responsibilities.

• Product resale requirements.

• Returns and damaged merchandise.

• Authorized distribution channels.
   

Where a separate signed wholesale or distributor agreement conflicts with these Terms regarding a commercial purchase, the applicable written agreement will control to the extent permitted by law.

Purchasing products through our consumer website does not automatically authorize a customer to act as an official FiberGone distributor or representative.

10. Intellectual Property and Brand Protection

All original content appearing on the FiberGone website, including logos, product names, product photography, packaging artwork, graphics, written materials, and other proprietary content, is owned by FiberGone or used with appropriate authorization.
 

The FiberGone name, logos, and associated branding may be protected by applicable trademark and intellectual property laws.
 

You may not, without prior written permission:

• Reproduce FiberGone branding for commercial purposes.

• Use FiberGone logos or trademarks in a misleading manner.

• Copy original website content for unauthorized commercial use.

• Impersonate FiberGone or falsely claim to be an authorized distributor.

• Use FiberGone product photographs or packaging artwork in misleading advertisements.
   

Nothing in these Terms grants customers ownership of FiberGone intellectual property.
 

11. Customer Reviews and Submitted Content

Customers may voluntarily submit reviews, testimonials, photographs, or feedback regarding FiberGone products.

By submitting content for publication, you represent that you have the necessary rights to provide it and that it does not knowingly violate another person's rights.
 

You grant FiberGone a non-exclusive, worldwide, royalty-free license to reproduce, display, and use the submitted content in connection with our website, product promotion, and business operations, subject to applicable law and any permissions or restrictions communicated at submission.

FiberGone may moderate or remove content that is fraudulent, unlawful, abusive, misleading, or otherwise violates these Terms.
 

We do not guarantee publication of every submitted review.
 

12. Accuracy of Product Information

FiberGone makes reasonable efforts to ensure that product descriptions, images, ingredients, packaging details, and other website information are accurate.

However, minor variations may occur due to manufacturing updates, packaging changes, photography, or display settings.
 

Customers should refer to the physical product packaging for current ingredient information, usage instructions, and safety warnings.

If a product materially differs from its description, customers should contact FiberGone for an appropriate resolution.
 

13. Third-Party Platforms and Services

Our website and online store may rely on third-party service providers, including Wix, Shopify, payment processors, shipping carriers, and analytics providers.

These services may operate under their own terms, privacy notices, and service conditions.

FiberGone is not responsible for the independent content or practices of unrelated third-party websites.

However, the use of third-party providers does not eliminate FiberGone's responsibilities to customers under applicable law.
 

14. Privacy and Personal Information

FiberGone respects customer privacy.

Personal information collected through our website or online store may include contact information, shipping details, order information, and other data necessary to operate our business.

Our collection, use, disclosure, and retention of personal information will be described in our separately published Privacy Policy.
 

Customers should review that policy to understand how their information is handled, including information processed through Wix, Shopify, and applicable third-party providers.
 

15. Disclaimer of Warranties

To the maximum extent permitted by applicable law, FiberGone provides its website and related online services on an "as available" basis.
 

We do not guarantee that website access will be uninterrupted, error-free, or free from every technical issue.

Product performance may vary depending on individual circumstances and usage.

Nothing in these Terms disclaims any express product warranty made by FiberGone or any warranty, consumer protection, or other right that cannot legally be excluded.
 

16. Limitation of Liability

To the maximum extent permitted by applicable law, FiberGone will not be liable for indirect, incidental, special, or consequential damages arising from the use of its website or products where such limitations are legally enforceable.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, or any other liability that cannot lawfully be excluded or limited.

Nothing in this section prevents customers from exercising legally protected rights relating to defective products, personal injury, refunds, or consumer protection claims.
 

17. Prohibited Resale and Misrepresentation

Customers and commercial purchasers may not falsely represent themselves as employees, agents, or authorized distributors of FiberGone.

No purchaser may make unauthorized medical claims on FiberGone's behalf or falsely represent that FiberGone products have received governmental approval, certification, or clinical validation.

Any resale restrictions applicable to wholesale customers will be established through separate written agreements and enforced only to the extent permitted by law.
 

18. Changes to Terms and Conditions

FiberGone may revise these Terms periodically to reflect changes in business operations, product offerings, technology, or applicable law.

Updated Terms will be published on our website with a revised effective date.

Changes will apply prospectively unless otherwise permitted by law.

Material changes affecting existing purchases or contractual rights will be handled in accordance with applicable law.

Continued use of our website after revised Terms become effective may constitute acceptance where legally permitted.

19. Governing Law and Disputes

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law principles, except where mandatory laws provide otherwise.

Before initiating formal legal proceedings, customers are encouraged to contact FiberGone to attempt to resolve concerns informally.

Any dispute will be handled by a court with appropriate jurisdiction under applicable law.

Nothing in these Terms deprives consumers of protections or legal remedies that cannot be waived.

20. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

21. Contact Information

For questions regarding these Terms, product orders, returns, or customer service, please contact:

Business Name: FiberGone / [Insert Legal Business Entity Name]
Website: https://www.fibergone.com
Customer Service Email: [Insert Email Address]
Business Mailing Address: [Insert Business Mailing Address]

22. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other expressly applicable purchasing terms, constitute the agreement governing use of our website and consumer purchasing services.

Separate signed wholesale or distributor agreements may establish additional or different terms for commercial transactions.
 

By using the FiberGone website or purchasing products through our authorized online store, you acknowledge that you have had an opportunity to review these Terms and agree to be bound by them to the extent enforceable under applicable law.